FIRE & SECURITY SERVICE ENGINEER

Department: Service and Maintenance

Reports to: Operations Manager

Contract Type & Hours of Work: Full time, 42.5 hours per week inclusive of travel time

Holiday Entitlement: 31 days per annum, inclusive of bank holidays & company shut down periods.

Other Benefits: Company Vehicle, Mobile phone, laptop & company contributed pension scheme.

Salary: Negotiable dependent on experience

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Departmental Overview

As a leading specialist in electrical contracting, our Service & Maintenance department operates 24 hours per day, over 365 days per year. They are responsible for the provision of customer advice and recommendations, inline with the servicing and maintaining of life safety systems including fire & security systems, emergency lighting, CCTV, voice alarm and call systems.

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Job Purpose / Primary Objective

The primary objective of the Service & Maintenance Engineer is to ensure that customer’s requirements are met, by carrying out services & maintenance tasks to the highest standards, inline with British Standards and within the agreed timescales.

Job Region Coverage

The primary region you will be covering will be the North East / Yorkshire. Upon rare occasions we will require you to work further afield but this will be communicated in advance and agreed accordingly.

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Key Responsibilities:

The key responsibilities of this role include but are not limited to the following tasks:

• Represent and act as an advocate for the company when visiting customers on site.

• Conduct and oversee the maintenance, service & commissioning of CCTV surveillance, data/power cables, fire detection, intruder alarm, emergency lighting, induction loops, access control, voice alarm, disabled refuse, staff attack and nurse call systems, in compliance to company and industry standards.

• Gather, maintain and update documentation inline with customer specification, drawings, and contractual requirements.

• Assist with or carry out installation works, as and when required.

• Audit, replenish and keep vehicle stock levels to the required limit.

• Upkeep and maintain assigned vehicles, tools, plant equipment and work areas.

• Plan, organise and prioritise workloads inline with project requirements.

• Comply and monitor standards of Health & Safety, put safe systems of work in place, conduct risk assessments & draft method statements, as and when required.

• Attend out of hours emergency repairs, on a rotational basis.

• Maintain impeccable conduct by delivering excellent levels of customer service.

• Make observations and recommendation regarding the additional sales of products and services, and submit quotation information in a timely manner.

• Keep a concise & detailed record of completed work and ensure that paperwork is submitted on time and in full, including timesheets and site data.

• Actively promote the company’s products and services.

• Coordinate work and provide guidance and assistance to Engineers, Sub Contractors and Apprentices.

• Attend meetings and liaise with internal and external stakeholders, when applicable.

• Inspect & audit work and assist in the resolution of work-related queries to ensure a constant flow of work.

• Order equipment and review project requirements to ensure the continuity of work.

• To promote a positive and professional image of the department at all times, by adhering to company policies, procedures and standards.

• Raising and following up on non-conformance reports, to ensure that any actions identified, pursued and resolved.

• Work as part of a larger team to develop working practices and procedures.

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Relationships, accountability and responsibilities

• Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers and senior management teams;

• Be able to work efficiently and effectively as part of a team.

• Communicate effectively with all other departments.

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Person Specification

To be successful in this role the Service & Maintenance Engineer will have:

• A strong commercial and technical knowledge with experience in:

• Intruder Alarm Installation & Maintenance

• Access Control

• CCTV

• Fire Alarm Systems

• A clear understanding and knowledge of the relevant British Standard surrounding fire and security systems.

• A good attention to detail with strong planning and organisational abilities.

• Be computer literate with a high level of competency in Microsoft Office packages.

• Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.

• Have a high standard of numeracy.

• Have strong written and verbal communication skills, with a good track record in delivering outstanding customer service.

• Have a strong orientation towards quality, safety and continuous improvement.

• Have the ability to prioritise workload and work well under pressure, to meet deadlines and manage business expectations.

• Be adaptable and flexible in your approach to work.

• A legal right to work in the UK.

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Educational Requirements

• G.C.S.E level C+ in Mathematics, English & Science (or equivalent).

• N.V.Q Level 3 Electrical Installations, or equivalent.

• Full UK Driving Licence.

The successful candidate will also need to pass an enhanced PNC check. All employment within NorthPoint is subject to a full security clearance, in line with BS7858 standards.

OPERATIONS ADMINISTRATOR

Based at: NorthPoint Fire & Security York Office, Clifton Moor.

Department: Operations

Reports to: Managing Director

Contract Type & Hours of Work: Permanent, 40 hours per week

Holiday Entitlement: 31 days per annum, inclusive of bank holidays & Christmas shut down

Salary: £18,000 - £23,000 dependent on experience

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Departmental Overview

As a leading specialist in electrical contracting, our Operations team is responsible for the supply, installation, servicing & commissioning of life safety systems including fire alarm systems, security systems, emergency lighting, CCTV, Voice alarm and call systems.

Primary Skill’s / Job Purpose

The Operations Administrator must have a high-level attention to detail, is process-driven and proactively looks to effectively communicate with both internal and external contacts to achieve its goal of delivering a service to the customer at the highest of standards.

The Operations Administrator will be responsible for the Co-ordination of the day-to-day duties of our engineering teams Across Fire, Security and Electrical contracts within the service system.

Key responsibilities

The key responsibilities within this role include, but are not limited to, the following tasks:

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• Answering queries from clients, residents, engineers and management

• Meeting deadlines – individual calls, appointments, reports, invoicing

• Using client IT systems, keeping them up to date and compliant

• Communicating with customers, management and engineers

• Report writing – both internal and external reports

• Pricing and invoicing dealing with invoice queries.

• Managing the escalation of jobs to ensure completion within predetermined timescales.

• Organising Maintenance programmes, issuing to engineers, organising remedial works, loading certification/service sheets and ensuring monthly/annual compliance is achieved

• Managing day to day administration of Engineer diary’s, contracts, emails, filing critical information.

Relationships, accountability and responsibilities

To be effective in this role it is essential for the Operations Administrator to:

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• Build effective and lasting relations with customers, suppliers and NorthPoint employees;

• Accountable for the completion of standard or non-standard tasks within own area;

• Acts as part of a team to delivers service level agreements;

• Manages a variety of tasks and plan accordingly within the short-term.

Person Specification

This is a very hands-on role and the Operations Administrator will:

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• Be able to understand and uphold company procedures & policies;

• Have excellent interpersonal skills to be able to provide outstanding customer service;

• Be a clear and concise communicator with the ability to communicate at all levels;

• Have good attention to detail.

• Must be able to Multitask under pressure, especially when jobs are approaching deadlines

• Have the ability to assist engineers with problems.

• Be flexible and approachable.

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